Some products are non-returnable once they have been opened, regardless of the reason for its return. Damage to the original packaging will cause an automatic denial for a credit. This product must be in re-sellable condition and in a protective package. You may be asked to upload pictures of the products. Once product(s) have been received, a credit will be applied to the original payment method after inspection of items for quantity, defect, and damages. Credits are usually issued within 1 to 5 working days after the inspection ocurrs.
When a customer is responsible for a return, the return freight charges will be paid by the customer prior to the pick up or delivery of the product(s). If Dynamics Payments is responsible for the return, we will pay the return charges. Credit will only be given for returned product within 30 days of receipt.
An order can only be cancelled if the product has not been shipped. Customers requesting orders to be cancelled during shipment will be liable for all billing costs incurred up to the point of cancellation; otherwise it will be treated as a return. If an incorrect product(s) is sent by mistake, the correct product will be shipped out promptly. If the customer chooses to refuse the replacement, the order will be treated as a cancellation. The customer will be liable for the costs incurred up to the point of cancellation.
All claims against an order/delivery must be reported to Dynamics Payments within 5 business days of its delivery, so appropriate action can be taken. Extreme weather, accidents or incidences beyond our control or caused by courier, may delay your shipment(s). Dynamics Payments will not be responsible for these delays and costs in transit and no refund will be issued. If your product is delivered damaged or incomplete, contact us immediately so a claim can be initiated. You may be asked first to provide pictures of your delivery/products/purchase in order to begin the claim process. If a claim involves a customer disputing a delivery from our carrier, an investigation will be initiated.
For more information call us at 787-783-8689 o send an email to techsupport@dynamicspayments.com
Dynamics Payments LLC is a registered Independent Sales Organization (ISO) of Wells Fargo Bank, N.A., Concord, CA, and Oriental Bank, San Juan, Puerto Rico
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